Jaguar ousts Lexus in satisfaction survey, AM

Lexus has been knocked off the top spot of the J.D. Power and Associates/What Car? 2012 UK Vehicle Ownership Satisfaction Study for the first time in 11-years.

Jaguar took top spot this year, with Lexus dropping to share second place with Skoda.

The study was based on the evaluations of nearly 18,000 individuals in the UK after an average of two years ownership.

Every aspect of vehicle ownership was rated from performance, design and comfort to quality, reliability, and cost of ownership, economy and dealer service satisfaction.

Chevrolet took the bottom position at 27 and Vauxhall was in second to last place at 26.

The 2012 survey included only one Chevrolet, the Matiz, because the Spark and Cruze were still too new to appear.

Dealer service was one of the Chevrolet’s less criticised areas, so the brand should be able to improve next when new cars are included.

Top 10

1 Jaguar

2= Lexus, Skoda

4 Honda

5 Mercedes-Benz

6 Toyota

7 Audi

8 Volkswagen

9 Volvo