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Ministerial review of DVLA concludes scope for increased efficiency

A Government review of the DVLA has concluded there is scope to increase its efficiency for the motor trade.

Roads Minister Stephen Hammond said: "The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.”

The Government has set the DVLA the target of making savings of £100m by 2015.

To do so involves a series of measures, which the Government says will make it easier for motorists to use DVLA services, including the replacement of the paper tax disc with digital VED renewal, and removal of the paper driving licence counterpart.

However the report states the DVLA customer approach is "not yet fully evidenced and lacks an understanding of the different customer segments". It said there is a perception that DVLA services are still too heavily geared towards the individual, not organisations.

It adds: "Exploring more fully how the right services can be delivered through different approaches and reducing the need for government involvement or intervention will nonetheless be a key part of DVLA board’s strategy going forward. This should be considered further once the agency has completed its transformation programme."

Its recommendations include one for the DVLA to reduce the burden of its requirements on consumers and businesses and open up the way for others outside of government to deliver some of its services.

It said the first will be achieved by reviewing how it works with partners and intermediaries such as the insurance industry and the motor trade, and alternative structures and business models through which services might be delivered.

The second will be delivered by revisiting some of its underlying policies and legislation to remove burden and costs which add nothing to the government’s underpinning road safety objectives.

Regarding cherished registration transfers, the report concludes that the process of moving a cherished transfer mark from one car to another is complicated and disliked by the motor trade and individuals alike.

It says a better digital platform enabling greater self-service and on-line auctions would improve the service at marginal cost and make the case for an alternative business model largely redundant and encourage greater take up.

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