AM Online

Drivers vote Lexus dealers the best in Auto Express poll

Auto Express Driver Power 2015

Lexus' dealers have been crowned the best in the UK by Auto Express readers in its Driver Power survey, for the second year running.

This year the magazine’s research gathered the opinions of more than 50,000 of its readers and visitors to its website, autoexpress.co.uk.

Graham Hope, Auto Express deputy editor, said: “Year after year Lexus sets the benchmark for other brands to follow with its fantastic dealer network. Auto Express readers know great customer service when they see it, and that is exactly what Lexus dealers deliver. They continue to set the standard in this most important area of the car industry.”

The brand improved on its 2013 result, being placed first in six of the survey’s seven categories.

Those categories are: helpfullness and attitude, standard of workmanship, cleanliness and atmosphere, technical knowledge, keeping you informed on progress and cost of work, value for money and overall score.

Lexus slipped to fifth on value for money, behind Dacia, MG, Skoda and Kia.

The top 10 are:

Lexus
Honda
Porsche
Subaru
Skoda
Toyota
MG
Jaguar
Peugeot
Kia

The bottom 10 are:

Citroen
Fiat
Nissan
Audi
Ford
Land Rover
Chrysler/Jeep
chevrolet
Volkswagen
Seat

Auto Express said of Seat: "For the second year running, Seat sits bottom of the dealer table.

"The comments we received from owners backed this up, with one person telling us their dealer was 'rude and incompetent, unwilling to help'.

"Another was similarly unimpressed with other parts of the team at the local showroom, explaining: 'Servicing department is rude and slow to fix problems, causing return visits.'

"Overall it’s been a dismal display by Seat, and its dealers need to do some serious work if it is to escape this slump." 

> Full Auto Express Driver Power results



Click here for manufacturer best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.