This award is given to the best retailer in the UK. Five winners from the retail categories – the two retail group categories, fleet operation, dealership and used car performance – go head to head to decide the winner. Quality, service, profitability, innovation and a robust business plan are essential criteria.
John Clark Motor Group has gone through growing pains, the judges said, and emerged stronger. This family-owned business has staff that share the family’s passion, said BDO.
The group has spent more than £6 million a year for the past five years on developing its people. A growth in size – it has 50% more staff now than in 2010 – has not weakened its performance, with return on sale growing every year.
Turnover is up from £281m to more than £600m and trading profit has increased more than 200% since 2009. It is leading the industry with a continuous five-year improvement in all key financial metrics.
The judges recognised John Clark as an employer of choice, providing outstanding customer service, delivering impressive returns while growing financially and in its geographic and brand representation at a sustainable rate, while still providing the training, career development and general support needed by its staff.
Category sponsor: Black Horse
Crewe Seat (Swansway Garages)
Day’s Motor Group
Jardine Motors Group
2014 Arnold Clark Automobiles; 2013 Arnold Clark Automobiles; 2012 Arnold Clark Automobiles