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Lookers is taking calls from concerned VW customers, says chief executive

Lookers plc chief executive Andy Bruce

The boss of Lookers says the AM100 car dealer group is getting calls from customers concerned about the Volkswagen emissions testing scandal.

But he told the Daily Telegraph it was was “too early” to say if sales had been hit.

Andy Bruce (pictured), chief executive, said: “Things are not at a level that would cause alarm.

“Inevitably some people are concerned but we have not got queues of people at the door demanding answers.

“The problem is we don’t have enough clarity to give them more details and we have to give VW time to get to the bottom of what happened.”

Elsewhere the managing director of Walkinshaw dealership in Workington told the News & Star: “Everybody accepts that the software is a problem of the manufacturer’s making, and had nothing to do with dealers, who sold VW cars believing their emissions software was providing accurate readings.

“But what they (VW) are clearly saying is that all of the vehicles we are selling now are fully compliant with EU regulations.

“All the new VW vehicles with EM6 diesel engines currently available in the EU comply with the legal requirements and environmental standards.”

Volkswagen has admitted installing software in diesel cars that recognises when a car was being tested and meant emissions of harmful pollutants were reduced after it was discovered by US investigators. Up to 11 million cars could be involved. Numbers for the UK have not been released.


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  • Alfa racer - 24/09/2015 22:51

    Dont recall reading anywhere that VW have said that current cars in the EU comply.I have however read that the German Transport minister confirm that cars in the EU are affected.