Findings from the National Franchised Dealers Association consumer perception survey will be presented to dealers at Automotive Management Live.
Newly appointed NFDA chairman Mark Squires (pictured), former chief executive of Benfield Motor Group, will explore the implications of the survey in the AM Hub at 1pm.
The survey found consumers believe the independent sector offers higher levels of convenience than franchised dealers although motorists who opt for while-you-wait services described a more positive experience at franchised dealerships.
The NFDA will highlight some of the main areas which the survey uncovered and explore ways in which some of the issues can be tackled and service improved in a bid to further enhance the consumer’s perception of the industry.
Automotive Management Live
Automotive Management Live is unique in the sector offering a one-day expo where more than 60 leading industry suppliers will be on hand in the exhibition hall and where delegates can attend best practice seminars, pose pressing legal questions to experts in the Law Clinic and ensure their processes are likely to meet Financial Conduct Authority (FCA) expectations with a series of talks in the F&I Theatre.
Taking place on November 16 at ArenaMK, the event is free for manufacturers and dealers on pre-online registration.