Advertisement feature from Alphera
Spencer Halil, director of ALPHERA Financial Services UK, has a strong belief in what people can achieve when they are given the right environment in which to thrive. That’s why – since day one – Alphera’s core values have focused on helping dealers to grow their business, being a true partner, supporting innovation and sharing knowledge.
“Having a passion for learning and being able to deliver value to our partners are two sides of the same coin,” explains Halil.
“Inspiring people to invest in their personal development, taking the time to get involved in training, providing access to industry information; it all helps Alphera people to provide an award-winning service.”
He continues: “However, we believe that our responsibility does not begin and end within Alphera’s walls. Indeed, if we are to meet head-on the challenges and opportunities that motor finance and consumer retail present, then we need an industry that is committed to innovation, best-practice and life-long learning.
“The importance of SAF is crucial to this as it provides the necessary knowledge foundation for showrooms to improve the customer experience. Alphera ensures this is achieved by making SAF a mandatory requirement for all our customer-facing staff members. Moreover, by collaborating with IMI to form a practical accreditation course that applies the principles of SAF, our staff are equipped with an in-depth knowledge of car finance products, which in turn, increases customer confidence.
“Yet, it is not enough that we are investing in our own development – ensuring that all Alphera personnel are SAF Advanced accredited by 2020, delivering a brand-new partner scheme focused around TCF and launching best practice guides for dealers. We also need to play an integral role in fostering debate, nurturing talent and bringing diverse voices to the table.
“That’s why we launched ‘Financing the Car of the Future’ in 2016 to celebrate our 10th anniversary and why we are now investing in industry-wide finance accreditations. Alphera has a responsibility to act as a catalyst for transformational growth to deliver the future success of the industry. As such, we’re committed to supporting our partners as a true educational partner.”
“The report resulted in a collective effort with various industry partners, including academics, franchised and independent dealers, brokers, industry bodies and researchers. Here at Alphera, we started this thought leadership process as a way to celebrate ten years as a business, reflect on the past and forecast for the future. Although the future does belong to Alphera, we are not the only market player, therefore, via our top management, we started this journey exploring the future of motor finance.
“Alphera took this opportunity to bring together the many diverse voices in the industry and create something which would not only prompt debate, but shape the direction and pace of the industry for years to come. As we celebrated our first decade in the UK market and being part of the BMW Group, we have uniquely positioned ourselves to understand the pressures on franchised and independent dealers, while having the products and services that one of the most successful networks in the industry has at its disposal.”
ALPHERA Financial Services is a leading F&I provider for franchise dealers, independents and brokers. To find out more about ALPHERA Financial Services, please visit www.alphera.co.uk.