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Skoda provides digital demos during lockdown through Virtual Showroom service

Skoda is continuing to demonstrate its cars to customers via the digital Skoda Virtual Showroom during the Coronavirus lockdown.

The service enables prospective buyers to receive a live interactive product demonstration from a Skoda product specialist from the comfort and safety of their home.

Following UK Government advice to stay home to help prevent the spread of COVID-19, Skoda’s team of product specialists have relocated their service to their own driveways, so they can continue to meet the needs of customers and provide demonstrations of vehicles.

Within the last week, since the service went fully remote, they have already handled hundreds of video calls.

Product specialists are on hand throughout the week and weekends to speak to customers researching their next car via a mobile, tablet or desktop device.

Currently, six hosts are providing live demonstrations of the Kamiq, Superb, Octavia and Karoq and are using pre-recorded video footage to demonstrate the rest of the Skoda range.

John French, head of sales operations at Skoda UK, said: “Our dedicated specialists have been quick to adapt to the current environment and we have worked extremely hard to ensure they can continue offering support to our customers when they need it. I’d like to thank these colleagues for opening up their homes to enable us to provide this service to customers.

”We’re here to support in any way we can during these challenging times and more than anything, I hope our customers and their families are keeping safe and well.”

The Virtual Showroom service, which was introduced in 2017, enables customers to speak with a dedicated specialist and experience the vehicle that they are interested in, all without having to leave their home.

As well as offering customers the opportunity to find their next car, the platform further seeks to support existing customers who may have questions about their current Skoda, including how to use certain features and accessories.

The service is available Monday – Friday from 11:00 – 21:00 and Saturday – Sunday from 11:00 – 19:00.

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