AM Customer Service Summit
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Retailing 24 JunAdd ‘magic touches’ to improve your customer service
Personal attention, engaged staff and a few tricks from the hospitality industry will keep customers coming back, AM Customer Service Summit delegates heard.
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Car Dealer News 12 AprAll-new AM Customer Service Summit takes place on Thursday
AM’s new Customer Service Summit sees a host of experts take to the stage later this week providing delegates with the latest insights, trends and data on how customers expect their service to be delivered both today and in the years to come.
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Car Dealer News 6 AprAM100 dealer to reveal lessons from using video in dealerships for 18 months
Integrating video into the day-to-day tasks in a dealership can have a massive impact on website traffic, enquiry conversions and sales.
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Car Dealer News 5 AprCustomer service: 'Is it time for a radical overhaul?'
Technology, the internet and the changing demands of the modern retailer should herald a new sales era for automotive retail.
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Car Dealer News 31 MarCustomer experience programmes 'bogged down in score chasing' instead of real business improvement
Most customer experience programmes fail to reach the level of maturity required to deliver tangible outcomes and financial benefits to the business.
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Car Dealer News 30 MarAM event: experts to reveal secrets to delivering fantastic customer service
The finer points of delivering a highly effective customer experience will be placed under the microscope at master classes at AM's Customer Service Summit.
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Car Dealer News 9 MarCustomer service expert: Ensure a personal experience to win hearts, minds and loyal customers
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
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Car Dealer News 19 Feb'The day of buying a car online has arrived' - AM Customer Service Summit
To believe that purchasing a vehicle online is still a long way off is to bury your head in the sand, a speaker at AM's customer service event will warn.
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Car Dealer News 27 Jan
London 2012 Olympics' leader to share people insight at new AM event for dealers
Insights into how to manage, motivate and inspire more than 15,000 volunteers to deliver the best customer service at the London 2012 Olympics is set to help dealers further develop their own ‘people’ strategies.
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Aftersales 18 JanAM launches brand new event: The AM Customer Service Summit
AM today announces the launch of a brand new conference for 2016 - the AM Customer Service Summit on April 14 will help dealers exceed consumer expectations.
