To prepare for an uncertain future, dealers need to bring in people who challenge their assumptions.
Every day, dealers engage in irrational behaviour that damages the customer's trust in them.
Most car manufacturers have been going down the electric route for years. That they get such attention for announcing it is good PR, not good news.
Jim Saker thinks car dealers and the motor retail industry have endured more than their fair share of change of late.
The forthcoming EU General Data Protection Regulation (GDPR) may radically change dealers' digital interactions with customers. They need to be ready.
To win back work from independents, dealers should do everything to focus consumers' minds on expertise rather than expense.
Prof Jim Saker asks if UK businesses, apprentices and training providers will get a fair deal from the apprenticeship levy.
Some of the best-performing dealers ensure the right people, with the right skills, are placed in management positions.
Why car buyers trust family and friends more than Facebook.
Many problems remain to be overcome before EV uptake is mainstream and the hybrid probably has more years left in it than many commentators think.
Volkswagen’s customers will dictate the speed of any ‘dieselgate’ fix, says Prof Jim Saker.
Prof Jim Saker explains why dealers' responsibility for security will increase with the connected car.
Brexit will shift the power balance in manufacturers’ favour, says Prof Jim Saker.
Over the next decade, carmaker power will grow and independents will suffer, predicts Jim Saker.
Measuring staff, not customer, satisfaction may boost service levels, writes Prof Jim Saker.
