customer service
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Aftersales 11 Jan
Over a quarter of car buyers want winter tyres on their next vehicle
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
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Aftersales 18 Dec
Opportunity for dealers as new tyre law looms
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
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Latest News 11 Dec
Motorpoint backs Hidden Disabilities Sunflower Lanyard scheme
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
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Supplier News 10 Dec
MotorVise launches mystery shopping service
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
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Car Manufacturer News 5 Aug
Toyota is highest-ranking automotive brand for customer satisfaction
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
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Opinion 29 Jun
Recognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Car Dealer News 2 Jun
Inchcape and Motorline secure Lexus customer service awards
Inchcape UK Lexus Guildford and Motorline Lexus Cardiff have been named among the winners of Lexus Kiwami awards in 2020.
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Car Manufacturer News 31 Jan
Asian brands top the UK car market for customer service
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
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Opinion 15 Aug
Evolving customer service in the connected car era, guest opinion
The emergence of the connected car has transformed the automotive industry.
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Car Manufacturer News 11 Jul
Mitsubishi wins customer service award for dealer rating system
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
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Car Dealer News 24 May
John Mulholland Motors to pay ‘racially harassed’ customers £2,500
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
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Car Manufacturer News 3 May
Lexus launches new test drive promise
Lexus dealers will be offering a higher level of customer service to prospective buyers following the launch of a new test drive promise.
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Car Dealer News 1 May
Growth of premium brands drives demand for higher-quality service levels
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
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Manufacturer 16 Apr
Suzuki celebrates JD Power customer satisfaction survey success
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
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Car Dealer News 12 Apr
Car dealers must 'close technology gap' to satisfy customers - JD Power
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
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Manufacturer 12 Apr
Seat UK drive new aftersales commitment to fleets
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
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Car Dealer News 9 Apr
Twells of Billinghay is Vauxhall Customer Excellence Awards' top performer
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
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Car Manufacturer News 25 Mar
Kia wins Institute of Customer Service Award for best strategy
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
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Car Dealer News 20 Mar
J & A Rigbye & Sons scores Citroën awards hat-trick
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
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Car Dealer News 27 Feb
Steven Eagell Group wins hat-trick at Lexus UK car dealer awards
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.