Customer service
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Opinion 20 AprOpinion: agency model or not, consumer experience must remain king in car retail
Responding to an accelerated shift in consumer habits, the retail industry is continuing in its transition to offering new sales models and truly customer-centric experiences.
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Manufacturer 10 MarSuzuki named Institute of Customer Service Awards 2023's Trusted Quality Provider
Suzuki GB director of automobile Dale Wyatt praised his brand’s car retailers after scooping the Institute of Customer Service (ICS) Awards 2023 Trusted Quality Provide accolade.
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Manufacturer 23 JanKia UK wins Feefo's Platinum Award for customer service
Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.
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Car Dealer News 12 SepCar dealers shift focus to retention activities
Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.
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Supplier News 20 JulAuto Trader to recognise retailer's 'exceptional' customer service
Auto Trader is helping retailer’s showcase their 'exceptional' customer service with the launch of Auto Trader Highly Rated 2022.
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Manufacturer 7 JulSuzuki is top-ranking automotive brand for customer satisfaction
Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
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Car Dealer News 30 JunJudges recognise COVID response with Chorley Group Customer Service award
Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.
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Car Dealer News 8 FebMacklin Motors video secures global Hyundai customer experience award
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
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Car Dealer News 2 NovPeter Vardy announces partnership to aid customer's EV transition
Peter Vardy Group has announced a partnership with Zoom EV, to provide customers with services to help simplify the switch to electric.
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Car Dealer News 27 SepBristol Street Motors Citroen Burton adopts sign-language service
Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.
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Supplier News 24 SepNew tool helps nurse customer relationships amid new car delivery delays
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
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Aftersales 16 SepHyundai and Volkswagen announce partnerships with eDynamix
Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.
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Aftersales 8 SepThe Motor Ombudsman launches 2021 Garage Star Awards
The Motor Ombusdman is looking for entrants to its 2021 Garage Star Awards, which has been expanded with new categories.
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Manufacturer 3 SepStellantis expands LCV dealer training programme
Stellantis is rolling out its LCV training programme to aftersales managers and customer service advisers, following the scheme’s initial success with technicians.
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Latest News 7 JulCar retail’s customer service levels dip to record low in post-COVID era
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
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Technology 29 JunVolkswagen retailers introduce airport-style digital check-in kiosks
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
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Technology 22 JunBCA using robot technologies to automate processes
British Car Auctions (BCA) is utilising robotic process automation (RPA) to help improve process handling and customer service.
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Car Dealer News 22 JunDealers risk losing referrals from online customers, warns JudgeService
Dealers risk losing out on referrals from new customers who have discovered them online, according to consumer behaviour research from JudgeService.
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Manufacturer 18 MarDS seeks concierge mindset from UK dealer staff as it expands reach
Sales executives will be replaced in DS Automobiles showrooms by a new single contact for a customer's lifecycle. UK dealerships introduce ‘DS Concierge’ role.
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Technology 26 JanHyundai pilots COVID-friendly contactless car showroom robot
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
