The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
The emergence of the connected car has transformed the automotive industry.
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
Lexus dealers will be offering a higher level of customer service to prospective buyers following the launch of a new test drive promise.
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.
Flear and Thomson’s Kia Motors franchise in Dunfermline has retained the Kia Dealer of the Year title during the Korean manufacturer’s annual dealer conference.
A new dealer-to-home car delivery service launching in the Midlands claims to offer dealers a free service to deliver cars to buyers.
RRG Group has become the latest addition to the Mazda MyWay network after establishing the test drive concept in the Greater Manchester area.
Car dealers can improve customer satisfaction by providing online part-exchange prices and simplifying the administration process at point of sale.
Sytner Group's CarShop used car supermarket operation has opened a £100,000 Technical Training Centre at its preparation centre in Leighton Buzzard.
Green Flag research has revealed that Londoners spend the most on unnecessary motor repairs.
Bosch's new technician training centre has laid a path for the evolution of aftersales and will serve to encourage “pride in the brand”, Group Renault’s Mark Crockett has said.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues