customer service
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Latest News 7 JulCar retail’s customer service levels dip to record low in post-COVID era
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
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Technology 29 JunVolkswagen retailers introduce airport-style digital check-in kiosks
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
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Technology 22 JunBCA using robot technologies to automate processes
British Car Auctions (BCA) is utilising robotic process automation (RPA) to help improve process handling and customer service.
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Car Dealer News 22 JunDealers risk losing referrals from online customers, warns JudgeService
Dealers risk losing out on referrals from new customers who have discovered them online, according to consumer behaviour research from JudgeService.
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Car Manufacturer News 18 MarDS seeks concierge mindset from UK dealer staff as it expands reach
Sales executives will be replaced in DS Automobiles showrooms by a new single contact for a customer's lifecycle. UK dealerships introduce ‘DS Concierge’ role.
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Technology 26 JanHyundai pilots COVID-friendly contactless car showroom robot
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
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Aftersales 11 JanOver a quarter of car buyers want winter tyres on their next vehicle
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
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Aftersales 18 DecOpportunity for dealers as new tyre law looms
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
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Latest News 11 DecMotorpoint backs Hidden Disabilities Sunflower Lanyard scheme
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
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Supplier News 10 DecMotorVise launches mystery shopping service
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
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Car Manufacturer News 5 AugToyota is highest-ranking automotive brand for customer satisfaction
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
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Opinion 29 JunRecognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Car Dealer News 2 JunInchcape and Motorline secure Lexus customer service awards
Inchcape UK Lexus Guildford and Motorline Lexus Cardiff have been named among the winners of Lexus Kiwami awards in 2020.
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Car Manufacturer News 31 JanAsian brands top the UK car market for customer service
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
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Opinion 15 AugEvolving customer service in the connected car era, guest opinion
The emergence of the connected car has transformed the automotive industry.
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Car Manufacturer News 11 JulMitsubishi wins customer service award for dealer rating system
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
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Car Dealer News 24 May
John Mulholland Motors to pay ‘racially harassed’ customers £2,500
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
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Car Manufacturer News 3 MayLexus launches new test drive promise
Lexus dealers will be offering a higher level of customer service to prospective buyers following the launch of a new test drive promise.
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Car Dealer News 1 MayGrowth of premium brands drives demand for higher-quality service levels
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
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Manufacturer 16 AprSuzuki celebrates JD Power customer satisfaction survey success
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
