customer service
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Aftersales 11 JanOver a quarter of car buyers want winter tyres on their next vehicle
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
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Aftersales 18 DecOpportunity for dealers as new tyre law looms
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
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Latest News 11 DecMotorpoint backs Hidden Disabilities Sunflower Lanyard scheme
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
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Supplier News 10 DecMotorVise launches mystery shopping service
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
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Car Manufacturer News 5 AugToyota is highest-ranking automotive brand for customer satisfaction
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
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Opinion 29 JunRecognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Car Dealer News 2 JunInchcape and Motorline secure Lexus customer service awards
Inchcape UK Lexus Guildford and Motorline Lexus Cardiff have been named among the winners of Lexus Kiwami awards in 2020.
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Car Manufacturer News 31 JanAsian brands top the UK car market for customer service
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
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Opinion 15 AugEvolving customer service in the connected car era, guest opinion
The emergence of the connected car has transformed the automotive industry.
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Car Manufacturer News 11 JulMitsubishi wins customer service award for dealer rating system
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
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Car Dealer News 24 May
John Mulholland Motors to pay ‘racially harassed’ customers £2,500
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
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Car Manufacturer News 3 MayLexus launches new test drive promise
Lexus dealers will be offering a higher level of customer service to prospective buyers following the launch of a new test drive promise.
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Car Dealer News 1 MayGrowth of premium brands drives demand for higher-quality service levels
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
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Manufacturer 16 AprSuzuki celebrates JD Power customer satisfaction survey success
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
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Car Dealer News 12 AprCar dealers must 'close technology gap' to satisfy customers - JD Power
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
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Manufacturer 12 AprSeat UK drive new aftersales commitment to fleets
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
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Car Dealer News 9 AprTwells of Billinghay is Vauxhall Customer Excellence Awards' top performer
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
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Car Manufacturer News 25 MarKia wins Institute of Customer Service Award for best strategy
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
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Car Dealer News 20 MarJ & A Rigbye & Sons scores Citroën awards hat-trick
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
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Car Dealer News 27 FebSteven Eagell Group wins hat-trick at Lexus UK car dealer awards
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.
