Aftersales
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Manufacturer 29 SepLexus tops What Car? Reliability Survey with ‘exemplary’ standards
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
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Aftersales 28 SepData shows sharp rise in MoT tester disqualifications
Almost 700 MoT testers have been disqualified in the last two years (2020/21 and 2021/22), a rise of 49% compared to the previous two years.
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Manufacturer 27 SepMazda opens new dealer training centre
Mazda UK has opened a new bespoke training centre that will centralise training for staff from across the Mazda dealer network.
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Aftersales 23 SepRegister now for AM General Managers' Guide to Customer Retention webinar
With new car supply constraints and a cost-of-living crisis fuelling an aging vehicle parc in the UK, trusted and reliable aftersales services are set to be increasingly valued by motorists.
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Supplier News 16 SepDacia growth plans, aftersales in spotlight and Nissan Ariya drive - AM's new issue is here
Tributes to Queen Elizabeth II for her lifelong support of, and interest in, the UK's automotive sector feature in the September 2022 issue of AM magazine, available to read here free in digital format.
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Latest News 16 SepMotus Commercials wins Apprenticeship of the Year Award 2022
Motus Commercials has won the Motor Transport ‘Apprenticeship of the Year’ Award 2022.
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Aftersales 15 SepEV skills shortage could 'hit' by 2027, warns IMI
The IMI has revised its forecast for when the shortage of EV trained technicians will hit the aftersales sector.
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Aftersales 14 SepMOT tester gets jail sentence for granting 31 MOT passes without tests
An MOT tester who issued 31 MOT certificates without testing the cars while working at Halfords Autocentre has received a suspended jail sentence.
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People News 13 SepSenior leadership changes at Halfords as it merges customer and commercial functions
Halfords has outlined a number of senior leadership changes, including the appointment of a new chief operations officer, as it mergers customer and commercial functions.
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Car Dealer News 12 SepCar dealers shift focus to retention activities
Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.
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News 8 SepFree energy audit to help tackle independent garages' soaring costs
Independent garages will be offered a free energy use audit as part of a new scheme launched by the Independent Garage Association (IGA) to help businesses tackle soaring costs.
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Aftersales 7 SepFuel cap rise risks motorists cutting back on maintenance, Startline finds
October’s fuel cap price increase - if implemented - would result in a safety risk for motorists as one-in-five say they plan to cut back on car maintenance.
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Aftersales 7 SepKia launches genuine parts campaign for independents
Kia has launched a campaign to encourage the sale of genuine parts for use in the independent after market sector.
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Manufacturer 1 SepLotus launches online parts and accessories sales platform
Lotus has launched a new online retail platform to sell parts, accessories and consumables directly to consumers.
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Aftersales 23 AugBritish Independent Garage of the Year Awards 2022 winners announced
The Independent Garage Association (IGA) has named the winners of its annual British Independent Garage (BIG) of the Year Awards 2022.
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Aftersales 19 AugUK motor industry heading for 160,000 worker shortfall, says IMI
Decreased immigration, an ageing population and policies driving us to zero emissions vehicles are creating a major skills challenge for the automotive labour market, according to a new report from the Institute of the Motor Industry.
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Supplier News 18 AugOpteven launches warranty digital payment service for dealers
Opteven, parent company of WMS Group, has launched a new digital payment service for dealers to allow customers to spread the cost of their warranty payments.
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Aftersales 18 AugMixed opinions about robustness of EVs as marketing firms clash
Opinions seem mixed about the robustness of EVs, as two motor industry suppliers have come out with opposing claims about their MOT reliability based on their own data and observations.
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Car Dealer News 17 AugDealers need to rethink customer propositions, says RAC Dealer Network
Car retailers must rethink their customer propositions to offer greater financial security to cash-strapped customers, according to RAC Dealer Network.
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Aftersales 12 AugDealerships warned off labour rate ramp up to mitigate EV service savings
Dealerships have been warned against unduly increasing their workshop labour rate as electric cars and vans become commonplace or risk losing major customers.
