Mercedes-Benz is now offering free accident recovery for all of its car customers, regardless of the vehicle’s age, mileage or who was at fault.
Expert advice and dealer case studies from AM's Hit for Six conference on the six crucial aspects of franchised motor retailing: used cars, new cars, finance, insurance, digital and aftersales.
Despite dealer and manufacturer attempts to take aftersales share back from the independent garages and high street fast fit operators, the fact remains that the independent sector has seen servicing retention accelerate dramatically.
The Independent Garage Association (IGA) has again expressed concern about its members’ ability to access manufacturer technical information.
New research from Motoring (.co.uk) shows that many manufacturers hold only a small amount of data on customers with vehicles aged over 3.4 years old.
AM has launched a search for dealerships or dealer groups with an aftersales story to tell.
A promotion in which Halfords Autocentres marketed MoT tests as "now only £29.95 RRP £54.85" has been banned by the Advertising Standards Authority.
Andrew Hooker is the future vehicles engineer at Thatcham Research, the motor insurers’ automotive safety, security and repair research centre. He believes this increase in vehicle complexity carries a danger that repair technicians will not be able to keep up with the skills required to return vehicles to OEM safety and appearance levels. He writes here exclusively for AM:
The Independent Garage Association (IGA), the trade association representing the independence garage sector across the UK, is to launch its own ‘Car Repair Plan’ to help consumers spread the cost of repair work their vehicles need.
MoT tests for diesel cars and lorries are to be tightened up to ensure vehicles have a critical exhaust filter if one had originally been fitted as standard, Roads Minister Robert Goodwill has announced.
Motor industry and associated bodies have responded to the news of yesterday's Autumn Statement, including its plans to drop the VED disc.
The paper VED disc is to be abolished, removing an administrative inconvenience for franchised dealers and millions of motorists.
Two of the UK’s largest dealer groups, Marshall Motor Group and the Ridgeway Group, have entered into new three-year agreements with Castrol Professional.
Bridgestone is developing puncture proof air free tyres.
Saab’s network of 84 authorised repairers are now offering fixed price repairs to attract more customers for aftersales work.
Honda dealers continue to set the pace when it comes to servicing retention, according to the latest Castrol Professional Car Servicing & Repair Trend Tracker report.
Volvo has launched its winter tyre marketing campaign with some videos designed to illustrate the difference between summer and winter tyres.
UK Seat dealers have now booked over £1 million in online service bookings since the system went live in August 2012.
Almost two thirds (65%) of UK motorists admit they choose their oil based on price alone, according to a new survey from Mobil 1.
New dealer websites will offer online buy-and-book facilities for tyre changes
Toyota GB has opened an official eBay store, giving Toyota owners in the UK a fast and simple way to buy genuine parts and accessories for their cars.
Vauxhall reports that more customers are spreading the cost of servicing by signing up for its Vauxhall Service Plans.
How valeting can help you engage customers and open new revenue streams
A Blackburn car dealership’s aftersales department has been recognised as the Lancashire team of the year at a regional business awards ceremony.
Skoda is urging customers to take advantage of a seven-point Winter Health Check for just £30 at any of its 134 UK retailers.
