AM has confirmed its full line-up of plenary session speakers for this year’s Aftersales Conference and has announced conference moderator as Christopher Macgowan.
Listers Group's simple philosophy, firmly centred around customer care and satisfaction, has served them well in more than 30 years of trading.
Macrae & Dick ‘goes the extra mile’ for customers, even if that means delivering cars from Scotland to locations as far apart as Epsom and the Orkneys. The AM Awards’ judges singled out the clear results from its deliberate, focused initiatives in customer service
Rybrook Warwick’s total sales in the aftersales department increased by almost 8% in 2013 and direct profits increased by 7%. Growth has come from retail parts, labour sales, customer satisfaction and a focus on continual staff training.
Motorpoint has chosen Help for Heroes as its official charity of the year for 2014.
The average satisfaction with the standard of dealer repairs in the latest Auto Express Driver Power survey results has improved slightly from 86% to 86.1%.
Seat has covered the cost of a service for its 40,000th It’s Fixed service plan customer Michelle Lam.
Nottinghamshire police are continuing tests to identify a dead body found at a vacant car dealership.
An Exeter car retailer is believed to be the first in the world to introduce Formula One standards and technology in its workshop.
Duncan McClure-Fisher, managing director of Warranty Direct, has announced his departure from the business he co-founded 17 years ago.
An independent garage owner who has run a business named Alan Carr Jaguar Services for 14 years says he'll change his name by deed poll rather than be forced to rebrand by British carmaker Jaguar.
A worker at Timberland Ford who'd called in sick later crashed his Nissan into the showroom and shot two colleagues with a shotgun.
Hyundai Motor UK is already benefiting from the results of a 12-month aftersales focus in its network which has included a range of initiatives and further plans to create an online service booking facility linking customers to their approved workshops.
The first Kia models are starting to reach the end of their seven year warranty following the brand’s launch of the European designed Cee’d in 2007.
Angela Barrow, the Emac chief executive talks about selling the company's millionth service plan, where growth will come from and how dealers can tackle the misconception that they are more expensive
A man attacked a Bedfordshire car dealership with an axe after deciding the Porsche he'd bought there was no good.
The Independent Automotive Aftermarket Federation (IAAF) has announced that Wendy Williamson will become the new chief executive, taking over from Brian Spratt in July this year.
The owner of a Berkshire car maintenance business has been sentenced for safety failings after reversing into and killing a customer in his van.
Franchised dealers can offset lost business to independent garages by selling them parts
Honda is launching a new aftercare package on all of its models called ‘Five’ which includes five years’ servicing, five years’ warranty and five years’ roadside assist for £500.
Mercedes-Benz is now offering free accident recovery for all of its car customers, regardless of the vehicle’s age, mileage or who was at fault.
Expert advice and dealer case studies from AM's Hit for Six conference on the six crucial aspects of franchised motor retailing: used cars, new cars, finance, insurance, digital and aftersales.
Despite dealer and manufacturer attempts to take aftersales share back from the independent garages and high street fast fit operators, the fact remains that the independent sector has seen servicing retention accelerate dramatically.
The Independent Garage Association (IGA) has again expressed concern about its members’ ability to access manufacturer technical information.
New research from Motoring (.co.uk) shows that many manufacturers hold only a small amount of data on customers with vehicles aged over 3.4 years old.
