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Independent garages struggle to access VM technical data

The Independent Garage Association (IGA) has again expressed concern about its members’ ability to access manufacturer technical information.

The Retail Motor Industry Federation’s independent garage arm points to a new study by its European counterpart, BOVAG, showing that only six of 13 manufacturer websites examined allowed researchers to establish a connection between the vehicle and the manufacturer’s website.

Since 2010 it has been a legal requirement that vehicle manufacturers release technical information, as well as providing technical service bulletins, recall information, online diagnosis and software updates.

IGA director Stuart James commented: “The report proves that vehicle manufacturers are still restricting independent garages’ access to technical information.

“We believe this is a clear breach of the legal requirements that the European Commission has set for them.”

As a result of the research, the IGA says ‘a study into this issue will be carried out by a consultant appointed by the Commission’.

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  • P. R. - 18/12/2013 08:19

    As a Volvo independent we subscribe, at great cost, to the manufacturer's technical program which does allow access to software updates. The 'fly in the ointment' is that, whilst a main agent offers and promotes free software updates with a service, we have to charge £45 PER update (at cost). Surely 'anti-competition'?

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