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Car dealers 'must do their bit to fix technician shortage'
The UK motor retail industry ‘must take the skill shortage as our problem’
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Are your dealerships' managers stuck in a self-development catch-22?
Busy managers can struggle to spare the time needed to boost their efficiency
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Eight questions to... a general manager of retail operations
Mitsubishi’s Lucy Collins on keeping up with changes in online car sales and why she gets a thrill from audiobooks
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Eight questions to... a parts and customer care director
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
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Removal of fees may expose car dealers to more tribunals
Car dealers should act to limit potential damage from flood of historic employment tribunal claimants.
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Eight questions to... a dealer group marketing manager
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
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Car dealers increase experiments in sales staff pay models
More UK car dealer groups are trialling product geniuses, higher basic pay or lower bonuses.
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Eight questions to... Jennings Motor Group HR manager Julia Bradford
Jennings Motor Group’s HR manager, Julia Bradford, on how good HR needs a feel for all parts of a business and why she dreams of the Good Life
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‘Carmakers are not going to thrive unless dealers thrive’
David Wild, Domino’s Pizza Group chief executive, said it is in carmakers’ interests to treat franchisees well, but dealers still need to be aware of disruptors
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How franchised dealers can recruit and retain university graduates
Car dealers should do more to woo in-demand university graduates
