Dealers should turn their back on customer satisfaction in order to boost loyalty, according to Professor Jim Saker.
Motor retailers that invest in digital technology at the expense of people skills run the risk of neither working, says Professor Jim Saker.
Professor Jim Saker shares his thoughts on Arthur Daley and the death of Minder actor George Cole, who played the used car dealer.
The focus of the AM Used Car Conference in October will be on driving increased revenue and profitability.
Prof Jim Saker explores how a crowdsourced crisp advert could help to boost your marketing.
Jim Saker on technology that will change motor retail, such as carmakers predicting the future with Twitter and cameras that tell how a test drive is going.
Car dealers need to have a plan ready for PCP returns and falling used car prices.
Dealers and carmakers have not yet cracked how to market to digital-savvy youth, says Professor Jim Saker.
Car dealers must answer three key questions before embarking on an expensive rebuild, says Prof Jim Saker.
Dealers need to make the right resource available in the right place and at the right time.
David Moyes and Manchester Utd could have learned a lot from the latest management changes at Ford.
The effect of personal contract purchase (PCP) deals on customer loyalty and car dealer incentives.
Award-winning car dealers share a common trait – they are willing to take a risk.
Beware car brands creating expectations that dealers cannot deliver
Car dealers need staff who’ll challenge the norms and share their deductions, says Prof Jim Saker
The Department for Transport has announced that driverless cars will be tested on UK roads by the end of this year. But what are the implications for motorists and those in the auto trade?
Does the franchised relationship might stop dealers being entrepreneurs.
Professor Jim Saker's view from the business school: What Karl Marx and technology can teach us about customer feedback
Employees following a process can never replace a truly welcoming attitude
Being a graduate may not make you a success in the auto industry. But it definitely helps.
Retailers in the motoring sector can learn from how other business sectors cooperate.
One of the things that frustrates an academic more than anything else is when you struggle to find an explanation for something that should on the surface be obvious.
Social media and lessons from the sporting world.
Some people argue that in an age of economic uncertainty motor shows are a waste of time and money. Whether in reality you can justify the return on investment is open to debate.
For years on Top Gear, Jeremy Clarkson poked fun at what appeared to be James May’s slightly disproportionate interest in the Dacia Sandero.
