After Sales Administrator

Do you have first class customer service skills?

Would you love to work for a worldwide prestigious organisation?

Do you work best under pressure and at a fast pace?

Then Office Angels may have the role for you! One of Office Angels most prestigious clients has the opportunity to bring in a temporary after sales Administrator to join their exceptionally busy team on a full time basis. The role is definitely not for the faint hearted! This role will be based within an extremely busy department who deal with a high volume of administration and customer service so the perfect candidate should come from a service support background - preferably automotive however this is not essential.

The role will be dealing with customers on a day to day basis both over the telephone and email. This is a key role within the business, dealing with all administration relating to customer support, working to SLAs and working with the highest degree of accuracy. This role is Monday - Friday 9-5.30pm with a half an hour for lunch, looking to start ASAP.

Duties include:

First point of contact for after sales telephone calls
Accurately process enquiries
Respond to enquiries via email
Ensuring enquiries are logged correctly
Follow up on queries and plan engineer or sub-contractor attendance as required
Ensure Clients are updated with progress of works
Appropriately escalate any issues
Any other Ad hoc duties as required

Skills and Experience required:

Previous experience within a customer service role
Previous Help Desk and Administration experience preferred
Excellent communication skills - both written and verbal
Customer service experience
Good working knowledge of Microsoft office and Microsoft Teams
Ability to work on own initiative and as a part of a teamInterested? We'd love to hear from you. Please note this role is available immediately and the offer will be made to the first suitable candidate so don't delay in sending across your CV.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website