After Sales Support Technician

After Sales Support Technician

Reading

Up to £24k + Bonus

Our client is a well-established manufacturing business with a plan to further grow and expand their product range and market share. With a current turnover of around £30m and a fresh management team focusing on further growth through product development and acquisition the business has exciting opportunities to join the technical support team.

You will be the first point of contact for after sales service and technical support. Communicating by telephone, e mail and the company website you will act as a key communicator internally relating to customers questions and concerns and where appropriate dealing with the queries. When appropriate you will escalate within the business with a focus on ensuring internal continuous improvement.

You will have a background in customer services and client support with the ability to pick up and communicate technical solutions. The ideal candidate with have at least 12 months experience in an engineering or technical environment coupled with the ability to deliver world class customer service.

This is a great opportunity to join a growing business that rewards talent and drive