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Aftersales Consultant

  • Job added:   23 June 2022
  • Job Type :   Other
  • Reference :   InAutomotive-377182
  • Company :   Marshall Motor Group

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

The Role

Marshall Motor Group are currently recruiting for an Aftersales Consultant to join our Mercedes-Benz & smart dealership in Bolton. Working as part of a team and reporting to the Service Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.

 Responsibilities

  • Assist customers with arranging vehicle servicing appointments
  • Manage courtesy car bookings
  • Ensure the customer database is updated and accurate based on service activity
  • Contribute to a department marketing strategy to promote all products and services
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Greet customers and visitors promptly, courteously and professionally
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
  • Maximise service department profitability through the use of professional sales techniques
  • Maximising customer awareness of all available workshop services

 Required Skills and Experience

Ideally you would have some experience in a similar Service Advisor/Aftersales Consultant role in a franchised dealership, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following: 

  • Outstanding communication and customer service skills
  • Excellent organisation and time management skills with the ability to work to deadlines
  • Intermediate IT skills with the ability to learn new systems quickly
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

 The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by Great Place to Work UK as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

  • Colleague discounts on new and used vehicles, parts and servicing
  • MAVTA reward and recognition awards
  • £1,000-£2,000 Colleague Referral Bonus
  • Marshall Rewards discount shopping portal
  • Life assurance at no cost to you

 

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