Breakdown Administrative Coordinator

S24h Breakdown Administrative Coordinator

Western Commercial, Broxburn

Salary up to £23,100 DOE

At Western Commercial we pride ourselves on customer service, and are now looking for a new member to fit in to our service team as a Mercedes-Benz S24h Administrative Coordinator. This is a new role within the business due to expansion and development within the Mercedes-Benz S24h system.

The ideal candidate will have a background in communicating with customers by phone and e-mail and be able to provide a first-class service at all times. A good understanding of the commercial vehicle industry would be an advantage.

Duties will include the below but will not be limited to:

• Offer front line customer support following a breakdown
• Allocate correct resources to ensure that all calls and tasks are attended by the appropriate technician
• Ensure customers are informed timely of job progression / development through to a satisfactory resolution
• Ensure that the necessary processes and procedures are understood and are followed thereby providing a consistent and professional service to the customer
• Ensuring that all KPI’s set are adhered to
• Booking jobs onto the in-house computer system
• Processing all documentation and paperwork to completion
• Ensure at all times the safety of all team members, service, compliance and reliability of all vehicles

Our ideal candidate will be able to demonstrate the following:

• Be customer-service orientated
• Have the ability to assess data quickly and accurately
• Have good communication skills (verbal and written) with the ability to think and react quickly
• Business standard IT skills (including Microsoft Word & Excel)
• Prior experience with call handling
• Be a team player
• A good level of vehicle knowledge, maintenance and repair is desirable but not essential
• Have a mechanical knowledge gained within a commercial vehicle service background, parts or administration roles
• Be customer-service orientated
• Offer a first-class customer service 

In addition, we offer first class employee benefits scheme such as:

• Potential discounts with 1600 retailers
• Access to staff savings scheme
• Cycle to work
• Excellent discounts on new and used car purchases
• Company pension
• 30 days annual leave
• Training/Career development
• Family days out
• Life assurance
• Staff Intro referral scheme