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Canterbury Audi

  • Job added:   16 June 2022
  • Job Type :   Other
  • Reference :   InAutomotive-375064
  • Company :   Marshall Motor Group

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

 

The Role

We are seeking a qualified Diagnostic Technician to join our Audi dealership in Canterbury and assist in providing a high quality and efficient vehicle service offering for our customers. Working as part of a team and reporting to the Workshop Controller, this role offers you the opportunity to be put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working.

 

Responsibilities

  • Complete scheduled vehicle servicing in line with VAG guidelines
  • Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
  • Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
  • Liaise directly with customers and service advisors, providing outstanding customer service
  • Ensure vehicle servicing activities are completed in a safe and high-quality manner, in line with both internal and VAG requirements
  • Participate in ongoing training and development to ensure product and service knowledge is up to date
  • Contribute to local and companywide process improvements and innovations
  • Mentor and provide guidance to apprentice technicians, where applicable

 

Required Skills and Experience

You will be a Level 3 qualified vehicle technician with a full UK driving licence, ideally with manufacturer experience. In addition to your prior experience, you will be able to demonstrate the following skills:

  • Previous VAG experience would be very advantageous.
  • Excellent problem-solving skills and strong attention to detail
  • A strong customer service focus with the ability to communicate technical information to a non-technical audience
  • Outstanding organisation and time management skills with the ability to work to deadlines

 

The Company

Marshall Motor Group is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

 

  • State-of-the art working environment
  • 31 days annual leave (including bank holidays)
  • Manufacturer training
  • Career Progression
  • ‘Cycle to Work’ scheme
  • Staff discount on Service & MOT’s (T&C’s apply)
  • Colleague referral fee up to £2,000
  • Company pension scheme
  • Employee helpline & free telephone counselling service

 

If this sounds like you, please submit your application today to be considered for this exciting opportunity.

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