Here at ACS Automotive, we are currently seeking to recruit an experienced Automotive Service Advisor for a used car dealership in the CM postcode area of Essex.
Our client is looking for an experienced Motor Trade Service Advisor and as such you must have main dealership experience. They are looking for an outstanding individual with organisational and administrative skills along with good attention to detail. You will be required to demonstrate excellent communication skills and the ability to work in a team as well as from your own initiative to sell additional products including service plans etc.
* Responding positively to customer telephone enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Liaising with Service Manager to ensure workshop loading suits diary bookings.
* Producing invoices for completed work and explains the content to customers.
* Ensuring service bookings and appointments are managed efficiently
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
Working hours are based on 47 hours per week, working Monday to Friday 8am to 6pm plus 1 in 2 Saturdays.
You will have a passion for delivering excellent customer service and be an enthusiastic individual. You should be highly professional and presentable and have the ability to give best advice on my clients’ products and services to their customers.
* An excellent working knowledge of Microsoft Office is essential.
If you would like to hear more about this role, please apply today.
For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.