Commercial Service Manager

Vospers has been the home of motoring in the south west for over 70 years and our success is built by and through our people. We have over 550 talented staff across our various sites throughout the West country; at its heart Vospers is still very much a family company.

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company.

The Role

As a Commercial Service Manager you’ll be operating within the commercial Service department. You will work to maximise service department profitability through the development of a professional and efficient team, while ensuring that each customer receives exemplary customer service.

Key Responsibilities & Accountability

• To ensure the efficient and profitable organisation of the Service Department.
• People Management – define measures, set targets, allocate responsibility and monitor progress.
• Customer service management.
• Setting and reviewing the targets for the business and auditing the results.
• To operate the department efficiently, this will be measured by productivity and utilization, labour efficiency and KPI’S.
• Promote and explain Customer Viewpoint standards to your team ensuring the department excels in customer satisfaction.
• Motivate staff through positive leadership and frequent appraisal meetings to determine clear and obtainable objectives.
• To address issues relating to participation in customer service reporting. Define measures to prevent reoccurrence, set targets and allocate specific responsibilities, and to monitor progress to completion.
• Ensure customer satisfaction through continuous quality control checks and support all Technicians in diagnoses and difficult work.

Qualifications

In order to be successful for this position, you will need to be highly ambitious, confident and possess previous experience ideally within a similar environment.

You will also need:

• A standards and quality driven management style
• An eye for detail
• Previous people management and leadership experience
• To be motivated by a passion for quality and great service delivery
• Interpersonal, administrative, and organisational skills
• To be computer literate
• 5 years + motor trade experience 

Hours of Work

45 Hours per week (Mon – Fri)

Salary

Competitive

Location

Valley Road, Plympton (PL7)

Company Benefits

• A competitive salary
• Vospers holiday accrual scheme - starts at 30 days (including bank holidays) per annum pro rata and increases with length of service
• A day off for your birthday
• Half-day paid leave on Christmas Eve
• Paid sick & compassionate leave
• Paid jury service
• Contributory pension scheme
• Employee Assistance Programme
• Vospers Exclusive motoring discounts
• Staff discounts scheme including discounted gym membership, shopping, eating out and much more
• Bike to work scheme
• Loyalty and long service awards
• Staff & Customer referral scheme

For some roles, you may also be entitled to:

• A company car
• Bonus & commission schemes
• Death in service cover
• Private healthcare