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Customer Contact Advisor

  • Job added:   2 August 2022
  • Salary :   Negotiable
  • Job Type :   Other
  • Reference :   InAutomotive-389179
  • Company :   Helston Garage Group

We have an exciting opportunity to for a Customer Contact Advisor to join our busy team in Exeter. This position involves being the first point of contact for incoming customer enquiries via email, live chat and phone across multiple brands, including when our physical dealerships are closed.

The ideal candidate will have a flexible approach, will be organised, confident on the phone when speaking with customers, have great attention to detail and possess proficient IT skills. We are looking for someone who has the desire to learn and apply new skills and be an adaptable team player in our busy department. Experience in a similar position is not required as full training will be provided however, previous experience in an administrative, customer handling or telesales role would be advantageous.

Why Helston Garages Group?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari, TPS, Body Shops and Select Used Vehicles.

What can we offer you?

  • A competitive basic salary with bonus scheme
  • Workplace pension (if applicable, via a salary exchange option)
  • 22 days annual leave plus bank holidays
  • Cycle to work scheme
  • Refer a friend reward
  • Life insurance
  • Discounted sales, MOT, products, parts & servicing
  • A full-time, 40 hour week position over 5 days on a shift pattern Monday to Sunday including the evening shift until 10.00 pm
  • Working between an office location on Marsh Barton, Exeter and from home

This is a fantastic opportunity to work for a family-owned business and if you feel you have the motivation, aptitude and attitude to be part of our team as an Customer Contact Advisor then please click 'apply'.

You can apply this job via clicking the button below.

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