Customer Service / SAP- After sales / Post-Sales

Customer Service - After sales / Post-Sales - Coventry - Engineering Manufacturing

White Label Recruitment are currently working in partnership with a leading global engineering manufacturing business in their recruitment for a Customer Service person to focus on the post-sales support to customers.

The Role

This role will sit in the internal sales office but will purely be focused on the post-sales

Be the point of contact for customer queries and complaints and offer solutions and resolve these.

Process new invoices for customer queries, POD's, stock returns and delivery enquiries in line with agreed timescales.

Monitor and analyse the back orders and report – work with purchasing on the dates / timescales and offer alternatives to the customers if necessary and checking

Develop strong working relationships with other departments in the business

Process, check and raise credits as required

The Person

Have a strong sales / customer service administration skills

Ideally be from an engineering or manufacturing / distribution environment

Must have experience with aftersales / post sales / aftermarket

Be personable and have a good telephone manner

Will need to be a strong character for dealing with customer complaints

Must have experience working with SAP

Have good experience working in a fast paced sales office environment

The Package

£23,000 - £28,000 annual salary

26 days annual holiday + bank holidays

Pension

Cash bonus scheme

Lots of training and future opportunities

8.30 – 4.45 Monday - Friday (a slight shift in these hours could be offered for the right candidate)