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Customer Service Receptionist

  • Job added:   17 November 2020
  • Salary :   DOE
  • Location :   Deeside
  • Job Type :   Other
  • Reference :   InAutomotive-11215957
  • Company :   The Vella Group

Vella Group | Deeside

Customer Service Receptionist

We are looking for a Customer Service Receptionist to join our team in Deeside.

About us:

Established in 1986, The Vella Group is one of the largest independent repair groups in the UK. The company remains founder owned, with a team of experienced staff and management. This mix of professional and family values helps us deliver a quality, forward thinking service, whilst not losing the personal touch.

The Vella Group is continuing to expand it's footprint across the country, gaining three new sites in the last five years, with our ninth site, Manchester due to open early November.

Despite the challenges of COVID19, The Vella Group continues to tenaciously strive to be a positive and transparent partner to our customers and we look forward to bringing our longstanding reputation for credibility, trust and industry expertise to a wider geography.

The Role:

Company Culture is incredibly important to us. We want the successful candidate to believe in the business' core values and promote them through their everyday actions, we want all our staff to take pride in the quality of their work. Due to being a customer facing role, the highest level of customer satisfaction at all times is expected, whether this is in person or on the phone, delivering what's important to each individual customer is key.

Customer Service Receptionist are the face of the Company, therefore a desire to deliver extraordinary customer service is a must, as well as the ability to handle customer concerns and develop an exceptional resolution. Within this role you will be required to arrange collection and delivery of customer's vehicles.

Working closely in partnership with our Customer Service Drivers and Vehicle Damage Assessors, to ensure that decisions are made to guarantee an exceptional customer service is delivered to all our customers. As a family business we pride ourselves on being a close-knit team, and a culture of sharing knowledge of best practice with each other.

Perks and Benefits:

25 days holiday plus Bank Holidays.

Pension Scheme & death in service insurance.

The Vella Group Reward Scheme, 'Above and Beyond', will give you access to hundreds of exclusive perks from cheap cinema tickets and discounts to major retailers and restaurants.

The opportunity to join a salary sacrifice scheme which gives access to child care vouchers or a workplace nursery benefit.

External and internal training to develop you in the role.

Uniform for your role.

Free parking.

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