Inbound Call Agent

An exciting opportunity has been created at Rygor Commercials for an Inbound Call Agent which is a home-based role. (9-month contract) to join their team.

The Company

Award-winning Mercedes-Benz Commercial Vehicle Dealer group, Rygor Commercials, has branches in Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Warwickshire, Wiltshire, and Worcestershire, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

The Rygor business has developed and gone from strength to strength in recent years, investing in extensive renovations of its sites across the country as well as a brand-new, dedicated Heathrow Truck Centre which opened in 2020 and a new Reading branch opening late 2022. With multiple industry and network awards under its belt in the past couple of years, Rygor continues to provide exceptional customer service, which Sets Standards, by being a Rewarding, Reliable and Respectful place to work. The Dealer was delighted to be announced as winners of the WhatVan? Service Provider of the Year award, 2022 and Van Dealer of the Year in 2021, accolades which not only demonstrate the company’s focus on customer satisfaction, but also its commitment to the development, training, and wellbeing of its team members.

The Role

Working as part of a team, receiving calls from clients to book into our workshops, the successful applicant will raise work orders to get these resolved in a timely manner and update the system with accurate notes on status of the work order, as well as advising clients of the job status upon requests. Hours of work Monday to Friday 0900-1730.

About You

You will have fantastic communication skills via email and telephone, you will have previous experience of working within the automotive industry with great administrative skills. You will be a brilliant team player who has great attention to detail.

On Offer

Salary will be dependent upon experience, you would like to discuss the salary information, please call Helen on 07747 111178.

Rygor shows its appreciation when you do well, so whether that’s a group ‘Well Done!’ email, a small token of appreciation, or a company award, you’ll get the praise you deserve. Rygor also offers team members access to employee reward scheme, Perkbox so you can enjoy even more benefits as a member of Team Rygor.

Team members are chosen for their expertise and talent, so you know you are working with the cream of the crop! They are committed to Setting Standards by being ‘Rewarding’, ‘Reliable’ and ‘Respectful’.

With exciting development and expansion plans in progress, at Rygor you will become part of something truly great.

Our Process 

When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data 

We care about your personal data.  The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.