Marshall Canterbury Contact Centre

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

The Role

Marshall Motor Group are currently recruiting for a Customer Service Representative to join our business and assist in ensuring our customer database is accurate and updated. Reporting to the Contact Centre Manager.

Responsibilities

• Contact customers to book routine service and MOT’s
• Contact customers to complete satisfaction surveys
• To promote the brands products and services
• To bring customer concerns to the attention of affected managers
• To be professional and courteous to all customers and fellow colleagues

Required Skills and Experience

Whilst it isn’t necessary to have previous experience, we’d love to hear from people who have experience in a busy call centre environment. You will be able to demonstrate: 

• A commitment to the Marshall Values of People, Customers, Integrity and Innovation
• A confident telephone manner
• Fantastic customer service skills

The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

• State-of-the art working environment
• Training and development
• Employee Helpline/telephone counselling service -Free of charge
• Career Progression
• Cycle to work scheme
• Staff discount on service and mot (T&Cs apply)
• Colleague referral fee up to £2,000
• Company pension scheme

If this sounds like you, please submit your application today to be considered for this exciting opportunity.