Mobile Vehicle Repair Scheduler – Northwich, Cheshire
Salary £22,291, with company benefits and bonus. This will increase upon successful completion of probation.
This is an exciting opportunity for an experienced Mobile Repair Scheduler to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.
As part of a team of specialist Advisors you are the voice of our call centre. Whilst at all times providing an exemplary level of customer service, will quickly and effectively respond to potential new mobile repair referrals, investigating and assessing the viability for Mobile Repair, correct scheduling of the repair with the mobile technician to ensure van profitability and minimise vehicle downtime. You will also need to be able to provide updates when requested by the customer. It’s an amazing team!
Our Contact centre is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the body shops and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the contact centre as well as across other functional areas.
As a Mobile Repair Scheduler, you will use questioning skills to capture all relevant information from clients following road traffic accidents and record this accurately in the Voyager system. Inspect the information and images to assess if the repair can be fixed by a mobile technician, order parts and assign the role to a technician but take ownership and communicate with the customer.
We would like you to have an interest and passion in what we do. We would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and time management skills are essential and preferably you would have had experience working in fast paced role, we will help and support you with the rest.
As a Customer Service Advisor, we offer:
- A competitive starting salary.
- Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more)
- Hours of Work: Monday to Friday 08:00 to 17:00 / Alternative Saturdays 08:00 to 1:00.
- 42.5 / 47.5 hours per week. We are open Bank Holidays and will be worked on a Rota basis
Be part of the future of FMG Repair Services and apply today