Field Based UK
Part of the Cox Automotive Group – Manheim offer complete remarketing services, from the return of lease vehicles to aftersales services and beyond.
Manheim Inspection Services are at the front end of the remarketing process, facilitating inspect & collect services for the largest leasing companies in the automotive industry such as Arval, PSA and VWFS.
MIS are the first choice of the most prestigious automotive firms to start the remarketing process, who in turn utilise our industry leading inspection, collection, imaging and delivery processes.
Reporting to the Head of Operations – the National Operations Manager oversees the daily workings of Inspections Services Operations – plans, manages, and implements schedules to ensure customer SLA’s are met.
Ensuring operating standards and financial performance of the MIS network is achieved through managing and building a dynamic, high performing and innovative team, operating best practice and providing excellent customer service and optimising client satisfaction at all times.
You will have overall responsibility for Vehicle Inspections, ensuring each of the 3 MIS regions are managed effectively, ensuring the administration, inspection, coordination and movement of vehicles meets customer SLA requirements at all times.
To effectively manage the Operational Management teams (Regional Ops, Operations Support and scheduling) and processes, ensuring vehicles are accurately inspected and imaged in line with Manheim Standard Operating Procedure (SOP), BVRLA fair wear and tear and NAMA guidelines, quality standards and KPIs and take corrective action where necessary.
Closely monitor productivity, financial performance and quality standards of the Inspection team and ensure reports are produced for SMT review, circulated to the business weekly/monthly, addressing any performance issues.
Plan in advance and manage resource levels to facilitate predicted volumes.
Ensure the correct usage of inspection equipment, supporting systems and processes. Identify configuration changes and training needs as necessary.
Interaction with customers - providing information regarding inspections as and when required, demonstrating expertise and value of the product and service, supporting the complaints process as appropriate.
- Substantial managerial experience – preferably in the automotive industry, but not essential
- Ideally hold an industry appropriate qualification – degree or vocational
- Knowledge of BVRLA / NAMA Auto-Grading would also be an advantage
- Logistics planning and process knowledge
- Proven track record of improving team motivation and individual’s performance
- Excellent IT skills in Excel, PowerPoint and Word with the ability to analyse data to drive performance
- Proven track record of influencing stakeholders to create service/technical improvements
- Proven track record of driving teams to meet SLA and KPI requirements
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.