Harwoods Group is an automotive retailer representing prestigious car brands; Aston martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business. In 2017 our turnover was £630m and we employed 900 people. We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. .
Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.
Five Oaks Audi became Harwoods’ third Audi business in 2006 and is unique among the Audi network, having sales and aftersales departments on one site, together with an accident repair centre and fuel station. Situated in the hamlet of Five Oaks, 5 miles west of Horsham, we have approximately 50 employees here and pride ourselves on high levels of staff retention, customer satisfaction and loyalty
The role of the Showroom Host is to:
Ensure customers and visitors receive an immediate welcome
Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.
Ensure reception area is staffed and kept tidy at all times.
Direct customers towards the seating area and offer refreshments while they are waiting.
Handle and co-ordinate all calls and visitors, taking full details of the caller's business, paging members of staff as needed.
Establish and maintain a system to monitor the whereabouts of key staff at all times.
Keep customer refreshments stocked up at all times.
Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
Correctly process all outgoing post ready for dispatch each evening.
Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Proof of Right to Work in the UK.
Skills & Knowledge
Competency in numeracy, literacy and IT.
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
You can apply this job via clicking the button below.