Parts Manager

Rygor Commercials Heathrow Van are looking for an exceptional Parts Manager to join their team.

The Company

Award-winning Mercedes-Benz Commercial Vehicle Dealer group, Rygor Commercials, has branches in Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Warwickshire, Wiltshire, and Worcestershire, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

The Rygor business has developed and gone from strength to strength in recent years, investing in extensive renovations of its sites across the country as well as a brand-new, dedicated Heathrow Truck Centre which opened in 2020. With six industry and network awards under its belt in the past 24 months, Rygor continues to be dedicated to providing exceptional customer service, which Sets Standards. The Dealer was delighted to be announced as winners in the ‘Franchised Dealer of the Year’ category at the 2019 Commercial Motor Awards and ‘Van Dealer of The Year 2021’ at the WhatVan? Awards, accolades which not only demonstrate the company’s focus on customer satisfaction, but also its commitment to the development, training, and wellbeing of its team members.

The Role 

The Parts Manager is responsible for ensuring that the site has the right parts mix and inventory level to meet demand for servicing, repairs, and sales to third parties. By maintaining an efficient parts operation, you will make an important contribution to productivity, profitability, and customer satisfaction.

You and your team are also responsible for the receipt of all parts orders, ensuring they are accurately interpreted and promptly picked and despatched for retail, trade, and internal/ workshop customers.

Main Duties: 

Responsible for assisting in the recruitment, supervision, and development of the Parts Team. Ensuring employees have the right level of product knowledge to provide great service to internal and external customers.

Ensure the Parts Department receive all parts orders, interpreting customer requirements and providing advice on any additional requirements or prices. Matching orders against stock items and advising customer of any items which are not stocked or need ordering.

Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised.

To make up customer orders for despatch as required ensuring they match customer order, and any shortages are highlighted. Ensuring that all orders taken are fully completed, invoiced, and despatched as scheduled ensuring the customer is kept fully informed of progress or of any problems.

Ensure all customer complaints are dealt with both speedily and effectively.

Ensure that within your area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.

Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is always delivered to all contacts.

About You

Rygor Commercials are looking for someone who is keen to take on a new challenge with a brand that is at the forefront of technology and innovation. You will have worked in a similar role within the motor trade, ideally with commercial vehicles, have fantastic customer service skills and ideally a technical understanding. You will have experience of using Kerridge automotive computer system or similar and have high levels of attention to detail. You will have a team of parts advisors, so will need fabulous leadership qualities and be able to develop relationships effortlessly.

You will need a full driving licence.

On Offer

A management salary and benefits package is on offer including a company vehicle, if you would like to find out more about the salary, please call Helen on 07747111178.

Rygor show their appreciation when you do well, so whether that’s a group ‘Well Done!’ email, a small token of appreciation or a bonus opportunity, you’ll get the praise you deserve. They also offer team members access to employee reward scheme, perkbox so you can enjoy even more benefits for being part of Team Rygor. 

Team members are chosen for their expertise and talent, so you know you are working with the cream of the crop! They are committed to Setting Standards by being ‘Rewarding’, ‘Reliable’ and ‘Respectful’.

With exciting development and expansion plans in progress, at Rygor you will become part of something truly great!

Our Process 

When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data 

We care about your personal data.  The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.