Parts Plus Telesales Operative

The Vacancy

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.

Be part of a driven and successful team.

Come and join us in our exciting venture at our Parts Plus facility on Whiffler Road If you want to work in a vibrant environment and for a first-class company, then keep reading!!

Our friendly team of Parts Telesales Advisors are key to the relationships we have with our customers and to the success of our business. They can work well under pressure whilst still maintaining an excellent level of customer service.

We are looking to expand our team for an enthusiastic individual who is ready to bring their skills and experience to our very busy Parts team at Whiffler Road in Norwich

Your main responsibilities will include:

• Customer communication by way of targeted inbound and outbound calls
• Dealing with enquiries from various sources
• Identifying parts required for service and repair work
• To up-sell parts and accessories to new and existing customers
• To build customer relationships and enhance their perception of our business
• To provide an excellent first point of contact to the customer by telephone
• Gain order numbers and authorisation where necessary
• Liaison with colleagues to ensure good communication and a clear understanding of each other’s needs
• Outbound calls to customers promoting new products, promotions and campaigns
• To be proactive and timely with call-backs
• Adopt a right first-time approach

The successful candidate will be an organised, effective member of the team with a positive attitude. Ideally to have the ability to stand up and be counted with an ambition to be a leader. Excellent telephone manner, communication and administration skills are crucial to this role.  Previous customer service experience is favourable, however full training will be given. Customer calling is an essential criterion within this role.

Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.

In return, you will enjoy a highly rewarding role within our business, a competitive salary, bonus scheme and excellent employee benefits.

To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk. In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change! However, one thing has always stayed the same, our hard work and commitment to our customers!