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Retention Specialist - Premium Brand

  • Job added:   1 January 2021
  • Salary :   £50,000 - OTE
  • Location :   Kent
  • Job Type :   Other
  • Reference :   InAutomotive-11234035
  • Company :   Square Peg Square Hole Recruitment Ltd

Our client a leading retailer is looking to recruit a Retention Specialist to be a part of their Premium Brand Franchise business in Kent.

Responsibilities

• Ensuring all Customers go through the defined renewal process
• Working alongside Sales Manager and TM using finance systems to identify potential finance customer renewals, calculate prices and finance payments for customers based on current offers
• Contacting customers by telephone to make appointments for sales staff

• Train and develop on Car Wow and deal with the enquiry through to the sale and handover.
• Identify potential renewal customers from daily list of customers due in for service
• Review of appointments with sales staff
• Follow up by telephone of customers following appointments
• Provide reports and analysis of appointments and sales to management team
• Provide backup cover for the TM and sales at busy times


Measures
• Number of appointments made weekly against agreed targets
• Finance renewals reports
• New and Used car finance penetrations

Our client is offering a good basic salary with a £50,000 -OTE

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