Kia Aftersales Controller
Birchwood Group is a unique; entrepreneurial and dynamic multi-brand motor group in the South East. What makes us different is our colleague engagement philosophy which truly puts our people at the heart of the business, so that in turn we can truly put the customer first. Our strong corporate values mean that we know who we are and what we stand for, and to this end we now require a dedicated leader to further our vision to be the best in our industry.
The job specification:
Reporting into the Kia Brand Leader. We are looking for a main dealer experienced individual who can back up exceptional customer service with a thorough understanding of how a workshop runs and what it takes to make motivate a busy team of technicians.
Our client make customer service a point of emphasis and are proud of their reputation as a company who put their customers first. This should be embodied in the attitude and attention to detail that you put in to your role, as well as the quality and standard of work delivered by the technicians in the site.
Being capable under pressure, the individual will be also numeric, organised and strategic. Kia is one of the fastest growing and exciting brands in the world which for us means now delivering over 1000 retail units per year.
You’ll need the ability to build relationships, inspire people to provide great service and get on well with customers and colleagues alike. That means making sure your team are clear on their roles and responsibilities, developing their potential and motivating them to give customers memorable experiences. Whilst sharing the company’s team values of Passion, Respect, Commitment, Team-spirit and Fun. The individual will have an entrepreneurial approach and will relish the opportunity to provide top results through an exceptional customer experience.
Holiday entitlement is 22 days plus bank holidays, company vehicle, family & friends discounts and progression opportunities. A competitive salary package, Cycle to Work Scheme
Monday to Friday 8.30am - 6pm, Saturday 8.30am - 5pm