Service Advisor

The Vacancy

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.

As part of the front line team, our Service Advisors are key to the relationships we have with our customers and to the success of our business.

You will provide a friendly, single point of contact to our customers from arrival at the service desk, keeping them informed about the progress of their vehicle throughout the day, ensuring they are completely satisfied with their experience.

The service desk is an exciting, high pressure environment where attention to detail , calmness under pressure and common sense are essential attributes.

Your role will include:

• Meeting and greeting customers, and identifying their needs
• Seeing a customer through their journey with regular communication
• Ensuring each customer receives a fully priced video of any additional work required and gaining their authorisation in a timely fashion 
• Liaising with other departments to create a 360° of brilliant service
• Building and maintaining long lasting relationships
• Providing support to fellow team members

We are looking for an enthusiastic, driven individual ready to bring their passion and flair to the role, as part of our Whiffler Road, Norwich Service department.

Preferably you will have a background in delivering excellent service and have a natural confidence when speaking to customers. The ideal candidate would hold experience within the motor industry, however experience in similar industries would be considered.

In return, you will enjoy a highly rewarding role within our business, a competitive base salary, commission opportunities, and excellent employee benefits.

Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.

Ready to join the team?

To apply for this exciting position, please complete an online application or for more information contact our Human Resources department on 01603 254064

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk. In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change! However, one thing has always stayed the same, our hard work and commitment to our customers!