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Service Advisor

  • Job added:   19 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-384541
  • Company :   Riverside Resourcing & Consultancy Ltd

An exciting opportunity has been created at Rygor Commercials Heathrow Van for an experienced Service Advisor.

The Company

Award-winning Mercedes-Benz Commercial Vehicle Dealer group, Rygor Commercials, has branches in Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Warwickshire, Wiltshire, and Worcestershire, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

The Rygor business has developed and gone from strength to strength in recent years, investing in extensive renovations of its sites across the country as well as a brand-new, dedicated Heathrow Truck Centre which opened in 2020. With multiple industry and network awards under its belt in the past 24 months, Rygor continues to provide exceptional customer service, which Sets Standards. The Dealer was delighted to be announced ‘Van Dealer of The Year 2021’ at the WhatVan? Awards and winners of the ‘Service Provider 2022’ category at the WhatVan? Awards, accolades which not only demonstrate the company’s focus on customer satisfaction, but also its commitment to the development, training, and wellbeing of its team members.

The Role

Rygor is looking for an organised and efficient service advisor to join its award-winning team at its Mercedes-Benz Commercial Vehicle Dealership in Heathrow.

They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise service and repair bookings to ensure that all resources required in completing the work are available on schedule.

You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

Main Duties include:

To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the dealership.

To work with the workshop team to achieve the highest possible levels of performance.

Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work as required.

Inform customers and potential customers about accessories and subsequent fitting of optional extras.

To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.

To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge Dealer Management System and updated as required.

To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.

To ensure that invoicing is accurate and completed on time.

To take responsibility for subcontracted repairs and ensure the work has been completed.

Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.

To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

To maintain high standards of housekeeping within both the front of house and back of house service areas ensuring a safe working environment.

About You

Rygor are looking for someone who is keen to take on a new challenge with a brand that is at the forefront of technology and innovation. You will have worked in a similar role within the motor trade, ideally commercial vehicles previously, have fantastic customer service skills and ideally a technical understanding. You will ideally have experience of using Kerridge/Keyloop (however this will form part of your training) and have high levels of attention to detail.

On Offer

Salary will be dependent upon experience. If you would like to discuss the salary information, please call Helen on 07747 111178.

Hours: 42.5 hours per week – Shift basis – 07:00 to 16:00 or 09:30 to 18:30 Mon to Fri with Saturday on ROTA paid as overtime which is paid at time and a half

Rygor show their appreciation when you do well, so whether that’s a group ‘Well Done!’ email, a small token of appreciation or a bonus opportunity, you’ll get the praise you deserve. They also offer team members access to employee reward scheme, perkbox so you can enjoy even more benefits for being part of Team Rygor. 

Team members are chosen for their expertise and talent, so you know you are working with the cream of the crop! They are committed to Setting Standards by being ‘Rewarding’, ‘Reliable’ and ‘Respectful’.

Our Process 

When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data 

We care about your personal data.  The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.

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