Service Advisor

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver first-class customer service? . . . . If the answer is yes then we want to hear from you! Our main dealer in Bridgwater is looking to recruit a new SERVICE ADVISOR.

The successful candidate will have previous motor trade experience in delivering an exceptional customer experience.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop team to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining a thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding the sale of repairs required and company products.
• Maintaining good housekeeping standards and orderly administration of your work.

Essential requirements

You will need to demonstrate relevant skills that will benefit the position, including:

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

It is essential that you’ve done the job before, and have a minimum of 12 months experience in a similar role.

You will be confident interacting with new people. You will be smartly presented, well-spoken and professional. You will also need a pleasant telephone manner and a level of IT competency.

kream motor recruitment is a motor trade-specific recruitment agency based in Exeter covering the whole of the south west, specialising in permanent vacancies in franchised motor dealers. Please visit our website to view all of our current vacancies.