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Vehicle Damage Improver/Parts/Customer Service

  • Job added:   2 October 2020
  • Salary :   DOE
  • Location :   Liverpool
  • Job Type :   Other
  • Reference :   InAutomotive-11134558
  • Company :   The Vella Group

Vehicle Damage Assessor Improver/Parts/Customer Service

A fantastic opportunity has arisen for a VDA Improver to join a leading independent accident repair group who are going through an exciting growth period.

We are looking to recruit a skilled and experienced VDA Improver to work at our brand-new, purpose-built Bodyshop in Knowsley, Merseyside.

The Vella Group Repair Centre Liverpool is set to open its doors in August 2020.

We can still give video call interviews however social distancing measures and government guidelines are in place should you be asked to a face to face interview.

Apply now to join us on this exciting new venture! Excellent salary being offered for the right candidate.


The Vella Group, previously known as The Karl Vella Group, is currently in the early stages of a complete rebrand. Every week, for the last thirty years, we have repaired hundreds of damaged vehicles to the industry's highest safety standards. We are proud to work with some of the largest insurers and networks in the country.

Being independent, financially stable and self-sufficient, allows us to work with only those customers and suppliers who we feel share our passion for customer service, quality, and efficiency. This means we are nimble enough to react more quickly than some of our competitors to changes in the market and remain up to date with the required equipment and technology to repair todays cars.

The group invests heavily in ongoing training for all our staff. Training is something that's at the heart of the company. Our founder Karl Vella's personal commitment to the training and the development of young people was recognised when he was awarded an MBE in the 2006 Queen's Birthday Honours List.

Our business is built on a foundation of recruiting and retaining employees who have the talent and attitude to thrive in this high-volume industry and rewarding them fairly for their contribution to our shared goals.

The company remains family owned, with a team of experienced staff and management. This mix of professional and family values helps us deliver a quality, forward thinking service, whilst not losing the personal touch.


Excellent holiday entitlement including Bank Holidays.

Pension Scheme & Death in Service insurance.

The Vella Group Reward Scheme, 'Above and Beyond', will give you access to hundreds of exclusive perks from cheap cinema tickets and discounts to major retailers and restaurants. The opportunity to join a salary sacrifice scheme which gives access to child care vouchers or a workplace nursery benefit.


As a VDA Improver you will initially be working under supervision of a Qualified/Experienced Estimator until such time either by your natural progression or by qualifications achieved which will be discussed as part of your regular reviews. Once an agreed level of competence has been reached you will then be responsible for assessing the type and extent of damage to vehicles. You will determine if the vehicle can be repaired and the work that needs to be carried out, whilst adhering to contractual and repair methodology guidelines using the appropriate estimating system.

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