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Weekend Host

  • Job added:   14 September 2021
  • Salary :   0
  • Job Type :   Other
  • Reference :   InAutomotive-267274
  • Company :   Steven Eagell Toyota

* Location: Steven Eagell Toyota Cambridge

* Salary: Minimum Wage/Living Wage

* Department:

* Benefits: Employee Car Scheme
Toyota Training

* Driver Licence Required: Yes

* Working Hours: Weekends

We are an Equal Opportunity Employer. Minimum Wage/Living Wage applies.

We are looking for a friendly individual with a higher calibre of customer service to be the Weekend Host for our Cambridge branch. You will manage the showroom and hub to provide a relaxed and individual service experience for visitors and encourage potential customers to explore and buy Lexus products and services.

Key Job Areas

Builds rapport and understands customers' needs

Greets visitors on arrival (by name where possible) and introduces him/herself and the role of the Host

Assesses when to engage with customers and when to leave them to their own devices

Talks to customers to build rapport and find out what (if any) assistance or information they require

Manages several sets of visitors at the same time by moving between groups, engaging and disengaging with individuals to maintain contact and respond to their needs

Encourages visitors to browse the showroom at will, in order to experience (feel/touch) the product

Explains availability of supporting product information, inviting customers to help themselves

Tends to all customers and visitors within the Centre to ensure they feel cared for

Provides refreshments for visitors

Guide's visitors to the hub, children's area and information centre, encouraging them to utilise the facilities available. Asks visitors to help themselves to a drink or makes one for them if they prefer

Introduces colleagues to provide further information and progress the sale

Observes and listens to customers and assesses the right moment to offer further assistance

Contacts relevant specialist (e.g. Sales Executive) and introduces them to the customer, to help the specialist build rapport and make sure that he/she knows exactly what the customer wants

Watches out for visitors outside the showroom (e.g. on the forecourt) and makes the relevant specialist aware

Maintains the showroom environment

Manages and co-ordinates the physical showroom environment and ambience e.g. lighting, music, video screen and general tidiness/cleanliness in accordance with operational guidelines

Works with the management team to support promotions or events with changes to the showroom environment (e.g. changes to music to support themed promotions)

Ensures all brochures are well stocked, in the right place and up to date

Maintains the showroom, hub and children's areas in accordance with operational guidelines

Manages the display and sales of Lexus merchandise

Works with the management team to agree the range of Lexus merchandise to be displayed in the Hub and maintains the display of merchandise (reordering where necessary) and handles sales to customers.

Ensures all cars and accessories are clean and positioned correctly, with the boots and doors closed

Works as a full member of the Centre team

Works with colleagues and teams across the Centre to provide a seamless service to customers

Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

About us

We are the UK's leading Lexus and Toyota group, with dealerships in 8 counties across the South East and Midlands. We were founded in 2002, and our primary objective remains "100% complete customer satisfaction".

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