Workshop Controller

The Vacancy

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.

We are currently looking to recruit a Hub Controller to work in our Fordstore and Transit Centre after sales operations at Whiffler Rd, Norwich.

Busseys are one of Norfolk’s most successful family businesses, employing over 200 people throughout the county and have been a Ford Main dealer since 1923. Our FordStore is one of only 55 nationwide and represents the highest levels of customer service and professionalism in the franchise network. We aspire to demonstrate to each and every customer that we can live up to, and indeed surpass the expectations that this sets.

In all our history there has probably never been a more exciting time to join our team as the drive for electrification gathers pace. Forward thinking and investment ensure we are well placed to play a leading part in this new technology, and you could be part of it.

This pivotal role, working within a team of four Hub Controllers controlling our busy car and light commercial vehicle workshops reports to the Fordstore & Transit Centre Service Manager.

The key elements of the role are:

• Controlling the flow of the work through the workshops, maximizing the efficiency of the technicians whilst ensuring our external and internal customer’s expectations are met.
• Managing the team’s communication with our customers, ensuring we are keeping them informed at all stages and that all additional work is quoted, discussed, and authorized to maximize customer convenience during their visit.
• Day to day management responsibility for a team within the department ensuring compliance with all Busseys and manufacturer standards and process whilst delivering fantastic levels of customer and staff satisfaction.

We are looking for a motivated, driven individual ready to bring their passion and knowledge to a pivotal and exciting role.

Full training will be given, however a background in workshop control and line management together with excellent communication skills will be a big advantage

In return, you will enjoy a highly rewarding role within our business, clear development, and great bonus potential.

Ready to join the team?

To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk. In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change! However, one thing has always stayed the same, our hard work and commitment to our customers!