Mike Todd, Volkswagen Financial Services UK chief executive, believes the new Consumer Duty regulations will encourage a renewed focus on customers.
The Health and Safety Executive has urged motor repair workshops to ensure their processes and practices are fit for purpose as its data shows that 21 workers in the sector have been killed in incidents since 2017.
Almost three out of four dealers (73%) believe measures to meet the FCA’s Consumer Duty responsibilities will create new opportunities, according to iVendi.
The Financial Conduct Authority (FCA) is proposing new rules to combat non-compliant financial promotions on social media platforms.
The NFDA is urging its motor retailer members to get in touch if they need additional support ahead of the new Consumer Duty regulations that launch on July 31.
Dealers’ awareness of new Consumer Duty regulations has increased from 28% to 91% over the last quarter, according to Close Brothers Motor Finance.
AM's regular columnist Professor Jim Saker, emeritus professor at Loughborough University's business school and president of the Institute of the Motor Industry, accuses the UK Government of being "in denial" of its EV policy's opening the floodgates to cheap Chinese imports.
Letting customers self-serve their motor finance needs is proving the most effective route to Consumer Duty compliance, iVendi is reporting.
The Financial Conduct Authority (FCA) has found motor insurers need to improve how they treat vulnerable customers and handle claims, and end paying out low for write-offs
A fraudulent car dealer has been sentenced to nearly three years in prison after confessing to swindling customers by selling unsafe vehicles that posed serious risks to their lives.
Alphera Financial Services is providing free training videos and documents to help prepare for the FCA’s Consumer Duty regulations on July 31.
A fraudster held Beacon Garage's courtesy car hostage for almost five months while falsely claiming insurers would pay the estimated £8,000 bill for fully fixing his Land Rover.
Ben, the automotive industry charity, is launching to initiatives in September and October to help raise vital funds.
Jim Saker, emeritus professor at Loughborough University's business school and president of the Institute of the Motor Industry, shares his thoughts about the prospects for future production of electric vehicles in the UK since Brexit.
Former Nissan global chief executive Carlos Ghosn has filed a lawsuit against the vehicle manufacturer to try to claim £1 billion in compensation and punitative damages.
A car thief who got his girlfriend to drive him to a UK Volkswagen dealership so he could help steal three cars has been given two years jail.
A saleswoman at a car dealership in Yorkshire was caught ripping off the AM100 dealer group JCT600 after she'd asked customers to pay her cash deposits, against company policy.
Multiple used car dealers in Luton have been fined thousands of pounds by Trading Standards after trying to sell vehicles with outstanding recalls.
Ivendi is launching a new product range this week designed to act as a “single point solution” to dealer Consumer Duty compliance.
Menable and eBay Motors Group have partnered to launch a new accreditation scheme to improve the mental wealth of employees in car retailers across the UK.
AM's regular columnist Professor Jim Saker, director of the Centre for Automotive Management at Loughborough University's business school and president of the Institute of the Motor Industry, shares his thoughts about the damage done to companies by HR departments that put corporate damage-limitation ahead of victim welfare.
The advertising watchdog has censured Marshall Motor Group with a ruling that could have implications for all car dealers advertising used cars with a price drop.
In this latest '5 Minutes With' interview, I ask Alphera Financial Services director Alex Royall about some of the work UK motor retail is doing ahead of changing FCA regulation, including affordability checking when a consumer wants to buy a car.
The Financial Conduct Authority (FCA) has warned there will be "swift action" for those that ignore its new Consumer Duty standards.
The Office for Zero Emission Vehicles (OZEV) has increased the end-user limit for plug-in van grant applications by 50%, from 1,000 to 1,500 per financial year.
