Lex Autocentres has sacked one of its branch managers after a BBC TV investigation uncovered poor standards at a number of outlets. The BBC1 Rogue Traders programme, which also accused Ford-owned Kwik-Fit of devious practices, tested five Autocentres on the Lex 70-point inspection scheme. It found that each centre failed to detect simple faults.
Jeremy Morgan, Lex Autocentres operations director, says he is confident the examples represented localised problems that did not reflect the whole network of 96 Autocentres. The manager at the Aldershot centre has been dismissed.
“We had already identified that he was not following the quality control procedures we had in place despite repeated warnings,” says Morgan. “The Aldershot centre is now being run by one of our leading managers.” He says the company has introduced a 100 per cent satisfaction guarantee, pledging full refunds for unsatisfactory work.
The investigation highlights the considerable risk involved with the company's plans to rebrand under the RAC name, due for shareholder approval at this month's AGM. However, a spokeswoman says the company had dropped plans to brand its trading divisions RAC. “The parent name will become RAC plc, but we will continue to trade under the Lex brand, which includes the Autocentres.”