A key advantage claimed for AudaTrack is that bodyshops, fleet operators and insurer customer contact centres can significantly reduce the number of incoming calls enquiring about a vehicle¹s repair status. Customers are kept up-to-date with a series of pre-programmed text messages or can choose to visit their own password-protected web page to view an on-line update.
AudaTrack also provides bodyshop management capability; producing a jobs list, updated in real time, that bodyshop managers can use as a tool for controlling workflow and operating costs. Courtesy cars can be tracked and managed closely, to maximise utilisation. For group bodyshop managers, the system provides a window to the entire operation from any remote site with Internet access.
In addition the system¹s diary enables a log of all customer interaction to be maintained automatically. These features provide time and cost savings for both parties, ensure enhanced customer service and retention, and can assist with job allocation and cycle-time management.