The Fleet Operator Attitude Survey, published by Sewells, found that fleets bosses felt retailers treated them in an “apparent off-hand manner”.
In a letter to AM sister publication Fleet News, one fleet decision-maker reinforced this view.
“Even though these are specialist franchises, for which both fleet and private individuals pay a premium on both the purchase and the ongoing maintenance of the vehicle, the service received has also slipped to an all-time low,” he says.
“A manufacturer re-education process on customer handling skills is desperately required.”
John Sharp, asset manager for James R Knowles (Holdings), adds: “Our local dealer is quoting five weeks lead time for a standard service. That can only be described as unacceptable.”