Parts firm ADL says it fully supports the workshop standard and will actively encourage its garage customers to embrace it. It has been joined by the Automotive Distribution Federation (ADF), the trade body representing parts suppliers and motor factors. The ADF believes the Kitemark scheme is the best way for the motor repair sector to avoid the threatened ‘supercomplaint’ from the National Consumer Council.
ADL’s marketing manager Simon Hutchinson says: “The bad image suffered by the motor industry is everyone’s problem. Although industry trade associations are working very hard to draw up one acceptable code of practice, individual businesses have to act now to raise service standards.”
“The Kitemark scheme gives repairers the opportunity to raise standards and enhance the industry’s reputation among motorists.”