The new product has been launched under the branding of ‘FSA Automotive’s Treating Customers Fairly Process’ (TCF).
TCF is a showroom presentation that takes FSA accredited personnel and customers through a fact find and recommendation process that doesn’t need to be integrated with any dealer management system the dealer may already have installed.
The new software that can be implemented, either web-based or dealership stand alone, ensures the correct procedure for issuing all the legally required documentation, personalized to the customer and provides the dealer with accessible mandatory records required for an FSA or internal audit.
FSA Automotive said: “When the dealer goes through our structured FSA Automotive TCF Process of qualification and customer data capture with every customer, in a compliant and professional presentation, the customer gains a better understanding of the dealers responsibilities of due care in assessing their needs.
“Recommending products, in a professional manner that match their needs has lead to an increase in the purchase of insurance products, ultimately increasing the dealer’s bottom line whilst securing their FSA compliance.”