AM Online

Grievances – the right person to deal with them

Although we have said there are legal changes afoot regarding disciplinary and grievance procedures a recent case is important while we still have the existing system in place.

The relevant case (GMB Union v Brown) involved the insistence of the line manager following ‘rules’ to deal with a grievance by hearing the grievance personally when the grievance was in fact about him.

His insistence led to extended arguments, stress absence and eventual resignation by the employee.

It was held there had been a breach of trust and confidence in following the procedure to the letter in these circumstances and the employee won the case for constructive dismissal.

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