AM Aftermarket Conference, March 22 at the National Motorcycle Museum in Birmingham
With guest speaker: Tim McGing, Managing Director, Forrester Grant Associates.
With so many new KPIs and new systems to contend with, dealerships have to work hard at keeping their systems and processes simple.
Tim McGing will show delegates how they can prosper in the face of reduced service content and longer service intervals by implementing some simple but highly effective best practice strategies for retaining more customers more profitably.
You should ‘leave’ your job at least twice a year, he adds. Clear your desk on Friday, go away for the weekend and come back on Monday morning to start the job afresh. What would you do differently and what would you do the same?